At Shopinness, we care about your satisfaction. If something isn’t right with your order, we’ll do everything we can to fix it. Please read the following return and refund policy carefully before submitting a request.
🔄 Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be in its original packaging
- You must provide proof of purchase (order confirmation number or receipt)
Returns requested after 14 days may not be accepted.
🚫 Non-Returnable Items
The following products are not eligible for return:
- Gift cards
- Downloadable digital products
- Personal care or hygiene items (e.g. face rollers, hair trimmers)
- Items marked as “Final Sale”
- Customized or personalized items
These items are exempt due to hygiene or customization reasons.
📩 How to Start a Return
To initiate a return, please email us at info@shopinness.com with the subject line “Return Request + [Your Order Number]”.
In your message, please include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return (optional, but helpful)
We will respond with return instructions and return shipping address within 1–2 business days.
💸 Refunds
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Refunds usually appear within 7–10 business days
- You will receive a confirmation email once processed
If the product is not in original condition or is damaged upon return, only a partial refund may be granted.
📦 Return Shipping
Customers are responsible for covering the cost of return shipping unless:
- The product arrived damaged
- The wrong item was sent
If this is the case, please contact us immediately and provide photos of the issue.
We highly recommend using a trackable shipping service and keeping your receipt, as we cannot guarantee that we will receive your returned item.
🔁 Exchanges
We do not offer direct exchanges at this time. If you wish to replace an item:
- Return the item using the steps above
- Place a new order for the item you want instead
⏳ Delayed or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue continues, contact us at info@shopinness.com
We will assist you in tracking the transaction.
🌍 International Returns
Returns are accepted internationally, but please be aware that:
- You are responsible for all return shipping costs and any customs fees
- Delivery times may vary depending on your location
We recommend using a tracked shipping method for international returns.
📬 Need Help?
If you have any questions about your return or refund, don’t hesitate to reach out to us.
📧 Email: info@shopinness.com
📍 Support Hours: Monday–Friday, 09:00–17:00 CET
We’re here to ensure your experience with Shopinness is smooth and stress-free.